At your Service
Free Delivery
We’ll pick up your return at home
Nonchi's Atelier
Delivery & Shipping
Nonchi is committed to delivering your order promptly and with care. Please review our shipping details below for information on costs, delivery times, and other key details.
All Import Duties & Taxes Included
We ship DDP (Delivered Duty Paid) shipping to the EU, USA and Canada. This means that all customs duties, taxes, and import fees are included in the price.
USA & Canada
| Country | Carrier | Shipping Costs (Standard) | Delivery Time (Standard) | Shipping Costs (Priority Express) | Delivery Time (Priority Express) |
|---|---|---|---|---|---|
| USA | FedEx | Free | 2-5 Days | $19.50 | 1-2 Days |
| Canada | FedEx | Free | 2-5 Days | CAD 25.00 | 1-2 Days |
European Countries
| Country | Carrier | Shipping Costs (Priority Express) | Delivery Time (Priority Express) |
|---|---|---|---|
| Austria | FedEx | Free | 1 Day |
| Bulgaria | FedEx | Free | 1–2 Days |
| Croatia | FedEx | Free | 1–2 Days |
| Cyprus | FedEx | Free | 1–2 Days |
| Czech Republic | FedEx | Free | 1–2 Days |
| Denmark | FedEx | Free | 1 Day |
| Estonia | FedEx | Free | 1–2 Days |
| Finland | FedEx | Free | 1–2 Days |
| France | FedEx | Free | 1 Day |
| Germany | FedEx | Free | 1 Day |
| Greece | FedEx | Free | 1–2 Days |
| Hungary | FedEx | Free | 1–2 Days |
| Ireland | FedEx | Free | 1–2 Days |
| Italy | FedEx | Free | 1 Day |
| Latvia | FedEx | Free | 1–2 Days |
| Liechtenstein | FedEx | Free | 1 Day |
| Lithuania | FedEx | Free | 1–2 Days |
| Luxembourg | FedEx | Free | 1 Day |
| Malta | FedEx | Free | 1–2 Days |
| Monaco | FedEx | Free | 1–2 Days |
| Norway | FedEx | Free | 1 Day |
| Poland | FedEx | Free | 1–2 Days |
| Portugal | FedEx | Free | 1–2 Days |
| Romania | FedEx | Free | 1–2 Days |
| Slovakia | FedEx | Free | 1–2 Days |
| Slovenia | FedEx | Free | 1–2 Days |
| Spain | FedEx | Free | 1 Day |
| Sweden | FedEx | Free | 1 Day |
| Switzerland | FedEx | Free | 1 Day |
| United Kingdom | FedEx | Free | 1–2 Days |
Rest of the world
| Country | Carrier |
Shipping Costs (Priority Express) |
Delivery Time (Priority Express) |
|---|---|---|---|
| All Other Countries | FedEx Express | €37.50 | 2-4 Days |
Additional information
Order Processing:
- For orders placed before 3 pm (Amsterdam Time +1 GMT), we guarantee same-day shipment.
- Orders placed after 3 pm will be included with the next day's shipment.
Signature Requirement:
- All deliveries require a signature. Please ensure you are available to sign for your delivery.
Cancellation:
- Once an order has left our warehouse in the Netherlands, we are unable to cancel it.
Returns:
- Return shipping costs are non-refundable. For more details, please refer to our full Returns & Exchange policy.
Delays:
- If there is a delay in the supply of goods, we (or FedEx) will inform you as soon as possible.
FedEx:
- We ship mostly with FedEx International Connection Plus, a fast and reliable shipping option. Need it even sooner? Choose FedEx Express for the quickest delivery.
Customs Checks:
- Orders from outside the European Union may be subject to random customs checks, potentially causing delays.
Taxes & Duties:
- We ship DDP (Delivered Duty Paid) to USA, Canada and Europe, meaning all customs duties and VAT are included in the price.
- For other countries, local taxes and duties may apply. Please contact your local customs institution for more details.
If you have any questions regarding our shipping policy, please contact our customer service team at customerservice@nonchicashmere.com or view Nonchi's contact page.
Returns & Exchange
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it within 14 days. Items must be unworn, with tags, and in original packaging.
We'll pick up your return from home, anywhere in the world
We include a return label in your package and offer a FedEx pick-up service right from your home, so you don’t need to leave the house to return your items. You may also drop off your return at any nearby FedEx location.
Return process
If you need to return an item, follow these simple steps:
- Complete the return form
Fill out the return form included with your order, indicating the reason for the return. - Use original packaging
Please return items unworn, with hang tags attached, and in their original packaging. - Attach the return label
Place the new return label over the original shipping label on the package. - Schedule a FedEx pick-up 14 days after delivery.
Arrange a FedEx pick-up at your address or drop off the package at any nearby FedEx service point. You can contact your local FedEx directly for a pick-up using the tracking number provided on the return label. - Refund processing
Once your return is received at our warehouse, we’ll process your refund within 10 business days.
Return delivery costs
| Region/Country | Return Delivery Cost |
|---|---|
| European Countries | FREE |
| Denmark | DKK 110 |
| Norway | NOK 300 |
| Switzerland | CHF 20 |
| The UK | £20 |
| The US | $33 + import fees paid at the time of delivery |
| Canada | $40 |
| Rest of the World | $45 |
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
We take great care in ensuring your order arrives in the best condition. If you receive a damaged item or the wrong product, please contact us immediately.
For any inquiries or concerns regarding returns, exchanges, or anything else, our dedicated team is here to assist you. Please reach out at customerservice@nonchicashmere.com or visit Nonchi's FAQ & Contact page.