Nonchi is committed to delivering your order promptly and with care. Please review our shipping details below for information on costs, delivery times, and other key details.
USA & Canada
Country
Carrier
Shipping Costs (Standard)
Delivery Time (Standard)
Shipping Costs (Express)
Delivery Time (Express)
USA
FedEx
Free
2-6 Days
$17.50
1-2 Days
Canada
FedEx
Free
2-6 Days
CAD 25.00
1-2 Days
European Countries
Country
Carrier
Shipping Costs (Standard)
Delivery Time (Standard)
Shipping Costs (Express)
Delivery Time (Express)
Austria
FedEx
Free
2-5 Days
€10.00
1-2 Days
Belgium
FedEx
Free
1-2 Days
-
-
Bulgaria
FedEx
Free
3-6 Days
€10.00
1-2 Days
Croatia
FedEx
Free
3-5 Days
€10.00
1-2 Days
Cyprus
FedEx
Free
3-4 Days
€10.00
1-2 Days
Czech Republic
FedEx
Free
3-4 Days
€10.00
1-2 Days
Denmark
FedEx
Free
2-4 Days
DKK 80.00
1-2 Days
Estonia
FedEx
Free
3-6 Days
€10.00
1-2 Days
Finland
FedEx
Free
2-5 Days
€10.00
1-2 Days
France
FedEx
Free
2-5 Days
€10.00
1-2 Days
Germany
FedEx
Free
2-5 Days
€10.00
1-2 Days
Greece
FedEx
Free
2-4 Days
€10.00
1-2 Days
Hungary
FedEx
Free
2-5 Days
€10.00
1-2 Days
Ireland
FedEx
Free
2-5 Days
€10.00
1-2 Days
Italy
FedEx
Free
3-5 Days
€10.00
1-2 Days
Latvia
FedEx
Free
3-5 Days
€10.00
1-2 Days
Liechtenstein
FedEx
Free
1-3 Days
€10.00
1-2 Days
Lithuania
FedEx
Free
4 Days
€10.00
1-2 Days
Luxembourg
FedEx
Free
2-3 Days
€10.00
1-2 Days
Malta
FedEx
Free
2-5 Days
€10.00
1-2 Days
Monaco
FedEx
Free
2-5 Days
€10.00
1-2 Days
Netherlands
FedEx
Free
1 Day
-
-
Norway
FedEx
Free
3-4 Days
NOK 145.00
1-2 Days
Poland
FedEx
Free
3 Days
€10.00
1-2 Days
Portugal
FedEx
Free
3-5 Days
€10.00
1-2 Days
Romania
FedEx
Free
4-6 Days
€10.00
1-2 Days
Slovakia
FedEx
Free
3-5 Days
€10.00
1-2 Days
Slovenia
FedEx
Free
3-5 Days
€10.00
1-2 Days
Spain
FedEx
Free
3-5 Days
€10.00
1-2 Days
Sweden
FedEx
Free
3-5 Days
€10.00
1-2 Days
Switzerland
FedEx
Free
2-5 Days
CHF 15.00
1-2 Days
United Kingdom
FedEx
Free
2-5 Days
£12.00
1-2 Days
Ukraine
FedEx
Free
2-7 days
€10.00
1-4 Days
Rest of the world
Country
Carrier
Shipping Costs (Express)
Delivery Time (Express)
All Other Countries
FedEx Express
€37.50
2-4 Days
Additional information
Order Processing:
For orders placed before 3 pm (Amsterdam Time +1 GMT), we guarantee same-day shipment.
Orders placed after 3 pm will be included with the next day's shipment.
Signature Requirement:
All deliveries require a signature. Please ensure you are available to sign for your delivery.
Cancellation:
Once an order has left our warehouse in the Netherlands, we are unable to cancel it.
Returns:
Return shipping costs are non-refundable. For more details, please refer to our full Returns & Exchange policy.
Delays:
If there is a delay in the supply of goods, we (or FedEx) will inform you as soon as possible.
Customs Checks:
Orders from outside the European Union may be subject to random customs checks, potentially causing delays.
Taxes & Duties:
We ship DDP (Delivered Duty Paid) to Europe, the USA, and Canada, meaning all customs duties and VAT are included in the price.
For other countries, local taxes and duties may apply. Please contact your local customs institution for more details.
If you have any questions regarding our shipping policy, please contact our customer service team at customerservice@nonchicashmere.com or view Nonchi's contact page.
Returns & Exchange
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it within 14 days. Items must be unworn, with tags, and in original packaging.
Hassle-Free returns
We include a return label in your package and offer a free FedEx pick-up service right from your home, so you don’t need to leave the house to return your items. You may also drop off your return at any nearby FedEx location.
Return process
If you need to return an item, follow these simple steps:
Complete the return form Fill out the return form included with your order, indicating the reason for the return.
Use original packaging Please return items unworn, with hang tags attached, and in their original packaging.
Attach the return label Place the new return label over the original shipping label on the package.
Schedule a FedEx pick-up or drop-off within 14 days Arrange a free FedEx pick-up at your address or drop off the package at any nearby FedEx service point. You can contact your local FedEx directly for a pick-up using the tracking number provided on the return label.
Refund processing Once your return is received at our warehouse, we’ll process your refund within 10 business days.
Please note:the return shipping cost will be deducted from your refund.
Return delivery costs
Region/Country
Return Delivery Cost
European Countries
€18
Denmark
DKK 100
Norway
NOK 300
Switzerland
CHF 20
The UK
£20
The US
$33
Canada
$33
Rest of the World
$40
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
We take great care in ensuring your order arrives in the best condition. If you receive a damaged item or the wrong product, please contact us immediately.
For any inquiries or concerns regarding returns, exchanges, or anything else, our dedicated team is here to assist you. Please reach out at customerservice@nonchicashmere.com or visit Nonchi's FAQ & Contact page.