Contact us
Monday to Friday, from 9:00 to 18:00 CET (holidays excluded).
- By email: customerservice@nonchicashmere.com
- By phone: +31 6 36 04 55 55
- By the Contact Form below FAQ.
FAQ
Below are some common questions:
Returns
We offer a 14-day return policy from the day you receive your order, applicable to both full-priced and discounted items.
Hassle-Free Returns
We include a return label in your package and offer a free FedEx pick-up service right from your home, so you don’t need to leave the house to return your items. You may also drop off your return at any nearby FedEx location.
Return proces
We aim to make your return process as seamless as possible. If you need to return an item, please follow these steps:
- Complete the return form.
Fill out the return form included with your order, indicating the reason for the return. - Use original packaging.
Please return the items in their original packaging, including all protective materials like poly bags. - Attach the return label.
Place the new return label over the original shipping label on the package. - Schedule a FedEx Pick-up or Drop-Off.
You can schedule a free FedEx pick-up at your delivery address by using this link, or drop off your package at a nearby FedEx service point. Alternatively, you can contact FedEx in your country to organize a pick-up directly with the tracking number provided on the return label. - Refund processing.
Once your return is received at our warehouse, we’ll process your refund within 10 business days. Please note, the return shipping cost will be deducted from your refund.
Please note: the return shipping costs are non-refundable. For full details on our returns policy, please view our Returns & Exchange page.
Yes. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery.
For orders placed before 3 pm, we guarantee same-day shipment.
Europe
Standard Delivery: 1-4 days (FedEx)
Express Delivery: 1-2 days (FedEx)
USA & Canada
Standard Delivery: 3-6 days (FedEx)
Express Delivery: 1-2 days (FedEx)
Rest of the World
Express Delivery: 2-4 days (FedEx)
For more details, visit our Delivery & Shipping page.
We ship DDP (Delivered Duty Paid) to Europe, the USA, and Canada, meaning all customs duties and VAT are included in the price.
Yes, we believe the experience of Nonchi begins the moment your package arrives. That’s why every order is elegantly wrapped in sustainable, recyclable packaging, thoughtfully crafted from FSC-certified materials.
We only sell the highest quality of cashmere. This means that our fibers measure 14-15.5 microns in diameters and 34-36 mm in length. This is also known as 'A-grade cashmere'.
If you would like to know more about our cashmere, visit our Cashmere Page.
Contact us if you have more questions regarding the quality of our cashmere.
- Yes, all our products are GOTS-certified.
- The Global Organic Textile Standard (GOTS) is a globally recognized certification for organic textiles. It ensures that every step of the process, from the harvesting of raw materials to environmentally and socially responsible manufacturing, meets strict standards. GOTS-certified textiles provide consumers with a credible assurance of both quality and sustainability. This certification guarantees that our garments are made with the highest ethical and environmental standards in mind.
Free standard delivery across Europe, the USA, and Canada.
Please review our shipping policy for information on shipping costs, delivery times, and important details about your purchase.
If your package is lost or damaged during transit, please contact us immediately. We will arrange for a replacement to be sent to you.
Email: customerservice@nonchi-amsterdam.com
Phone: +31 6 36045555
Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment on FedEx.com.
Need help with tracking? Contact your local FedEx office with the provided tracking number for the most accurate updates. If you need further assistance, our team is happy to help at customerservice@nonchicashmere.com
Absolutely! We ship worldwide. Simply select your country during checkout to confirm availability.
If you have any questions or concerns, please feel free to contact our Customer Service by:
- Email: customerservice@nonchicashmere.com.
- Phone: +31 6 36045555.
- Using the contact form above.
We will respond as quickly as possible.
We (FedEx & Nonchi) will email you to confirm if we have received your order, and are processing it.
We provide a detailed sizing guide on every product page to help you select the perfect fit.
If you need further assistance with finding your size, please don’t hesitate to reach out to us via customerservice@nonchicashmere.com
To preserve the luxury and softness of your cashmere, we recommend hand washing only. For more detailed instructions, please visit our Cashmere Care page.
Our cashmere is coming from the Kashmir goats of the luxurious grasslands in Kashmir. This region is the place where cashmere originally comes from. This because of the climate and the neutral grasslands in this area create the perfect fibers of the cashmere.
Visit our Cashmere Page for more detailed information.
Contact Form
Please fill in this form to send us a message. Our Customer Service will respond to your query as soon as possible.
