At your Service
Free Delivery
We’ll pick up your return at home
Nonchi's Atelier
Delivery & Shipping
At Nonchi, your order is handled with utmost care and delivered quickly and securely.
Enjoy free worldwide Priority Express delivery.
We ship Delivered Duty Paid (DDP) to the USA, Australia and the European Region (including the UK, Switzerland and Norway), meaning all customs duties and taxes are included in the price. There are no extra fees upon delivery.
USA & Canada & Australia
| Country | Carrier | Shipping Costs (Priority Express) | Delivery Time (Priority Express) |
|---|---|---|---|
| USA | FedEx | Free | 1–2 Days |
| Canada | FedEx | Free | 1–2 Days |
| Australia | FedEx | Free | 3-4 Days |
European Countries
| Country | Carrier | Shipping Costs (Priority Express) | Delivery Time (Priority Express) |
|---|---|---|---|
| Austria | FedEx | Free | 1 Day |
| Bulgaria | FedEx | Free | 1–2 Days |
| Croatia | FedEx | Free | 1–2 Days |
| Cyprus | FedEx | Free | 1–2 Days |
| Czech Republic | FedEx | Free | 1–2 Days |
| Denmark | FedEx | Free | 1 Day |
| Estonia | FedEx | Free | 1–2 Days |
| Finland | FedEx | Free | 1–2 Days |
| France | FedEx | Free | 1 Day |
| Germany | FedEx | Free | 1 Day |
| Greece | FedEx | Free | 1–2 Days |
| Hungary | FedEx | Free | 1–2 Days |
| Ireland | FedEx | Free | 1–2 Days |
| Italy | FedEx | Free | 1 Day |
| Latvia | FedEx | Free | 1–2 Days |
| Liechtenstein | FedEx | Free | 1 Day |
| Lithuania | FedEx | Free | 1–2 Days |
| Luxembourg | FedEx | Free | 1 Day |
| Malta | FedEx | Free | 1–2 Days |
| Monaco | FedEx | Free | 1–2 Days |
| Norway | FedEx | Free | 1 Day |
| Poland | FedEx | Free | 1–2 Days |
| Portugal | FedEx | Free | 1–2 Days |
| Romania | FedEx | Free | 1–2 Days |
| Slovakia | FedEx | Free | 1–2 Days |
| Slovenia | FedEx | Free | 1–2 Days |
| Spain | FedEx | Free | 1 Day |
| Sweden | FedEx | Free | 1 Day |
| Switzerland | FedEx | Free | 1 Day |
| United Kingdom | FedEx | Free | 1–2 Days |
Rest of the world
| Country | Carrier |
Shipping Costs (Priority Express) |
Delivery Time (Priority Express) |
|---|---|---|---|
| All Other Countries | FedEx | Free | 2-4 Days |
Additional information
Order Processing
Orders placed before 3 pm (Amsterdam Time, GMT+1) are guaranteed same-day shipment. Our warehouse is based in the Netherlands.
Signature Required
All deliveries require a signature upon arrival. Please ensure availability to receive your package.
Order Cancellation
Once your order has left our warehouse, cancellation is no longer possible.
Returns
Please refer to our Returns & Exchange policy.
Delays
In case of supply delays, we or FedEx will notify you promptly.
FedEx Priority Express
We ship exclusively with FedEx Priority Express, ensuring the fastest and most reliable delivery.
Customs Checks
- Orders outside the EU may be subject to random customs inspections, potentially causing delays.
- For U.S. customers: Customs may request a 5106 form for your first international order. If necessary, customs will contact you directly. No action is required unless notified.
Taxes & Duties
- We ship Delivered Duty Paid (DDP) to the USA, Australia and the European Region (including the UK, Switzerland and Norway), meaning all customs duties and VAT are included in the price.
- For other countries, local taxes and duties may apply. Please consult your local customs authority for details.
For any questions, contact our customer service at customerservice@nonchicashmere.com or visit our contact page.
Returns & Exchange
We hope you love your purchase. If it’s not quite right, you may return it within 14 days. Items must be unworn, with tags attached and in their original packaging.
Effortless returns, picked up from your doorstep
Your parcel includes clear return instructions and a return form. Kindly complete and sign the form before sending your item(s) back.
To request a return label, please email us at customerservice@nonchicashmere.com with your order number, the item(s) you wish to return, and the reason for return.
We offer a FedEx pick-up service right from your home, so you dont no need to leave your house. You may also drop off your return at any nearby FedEx location.
Return process
If you need to return an item, follow these simple steps:
- Complete the return form included with your order, stating the reason for return.
- Pack the items unworn, with tags attached, in the original packaging.
- Place the new return label over the original shipping label.
- Schedule a FedEx pick-up starting 14 days after delivery, or drop off your package at a FedEx service point. Use the tracking number on the label for pickup coordination.
Refund process
Once received at our warehouse, refunds are processed within 10 business days.
Return delivery costs
Region/Country |
Return Delivery Cost |
|---|---|
| European Countries | FREE |
| The UK | £20 |
| The US | $33 |
| Canada | CAD 40 |
| Australia | AU 50 |
| Rest of the World | $45 |
Exchanges
To exchange an item, please return the original and place a new order for the desired product.
Damages and issues
We ensure your order is handled with care. If you receive a damaged or incorrect item, contact us immediately.