The Silent Horizon

Free worldwide Express Delivery

All Tariffs & Taxes Included. No Extra Charges on Delivery.

We ship Delivered Duty Paid (DDP) to the USA, Canada, Australia and the European Region (including the UK, Switzerland and Norway): meaning all customs duties (tariffs) and taxes (VAT/MwSt./GST) are included in the price. There are no extra fees upon delivery.

USA & Canada & Australia

Country	Carrier	Shipping Costs (Priority Express)	Delivery Time (Priority Express)
USA	FedEx	Free	1–2 Days
Canada	FedEx	Free	1–2 Days
Australia	FedEx	Free	3-4 Days

European Countries

Country	Carrier	Shipping Costs (Priority Express)	Delivery Time (Priority Express)
Austria	FedEx	Free	1 Day
Bulgaria	FedEx	Free	1–2 Days
Croatia	FedEx	Free	1–2 Days
Cyprus	FedEx	Free	1–2 Days
Czech Republic	FedEx	Free	1–2 Days
Denmark	FedEx	Free	1 Day
Estonia	FedEx	Free	1–2 Days
Finland	FedEx	Free	1–2 Days
France	FedEx	Free	1 Day
Germany	FedEx	Free	1 Day
Greece	FedEx	Free	1–2 Days
Hungary	FedEx	Free	1–2 Days
Ireland	FedEx	Free	1–2 Days
Italy	FedEx	Free	1 Day
Latvia	FedEx	Free	1–2 Days
Liechtenstein	FedEx	Free	1 Day
Lithuania	FedEx	Free	1–2 Days
Luxembourg	FedEx	Free	1 Day
Malta	FedEx	Free	1–2 Days
Monaco	FedEx	Free	1–2 Days
Norway	FedEx	Free	1 Day
Poland	FedEx	Free	1–2 Days
Portugal	FedEx	Free	1–2 Days
Romania	FedEx	Free	1–2 Days
Slovakia	FedEx	Free	1–2 Days
Slovenia	FedEx	Free	1–2 Days
Spain	FedEx	Free	1 Day
Sweden	FedEx	Free	1 Day
Switzerland	FedEx	Free	1 Day
United Kingdom	FedEx	Free	1–2 Days

Rest of the world

Country	Carrier	Shipping Costs (Priority Express)	Delivery Time (Priority Express)
All Other Countries	FedEx	Free	2-4 Days

Additional information

Taxes & Duties
- We ship Delivered Duty Paid (DDP) to the USA, Canada, Australia and the European Region (including the UK, Switzerland and Norway), meaning all customs duties and taxes (VAT) are included in the price.

- For other countries, local taxes and duties may apply. Please consult your local customs authority for details.

Order Processing
Orders placed before 3 pm (Amsterdam Time, GMT+1) are guaranteed same-day shipment. Our warehouse is based in the Netherlands.

Signature Required
All deliveries require a signature upon arrival. Please ensure availability to receive your package.

Order Cancellation
Once your order has left our warehouse, cancellation is no longer possible.

Returns
Please refer to our Returns & Exchange policy.

Delays
In case of supply delays, we or FedEx will notify you promptly.

FedEx Priority Express
We ship exclusively with FedEx Priority Express, ensuring the fastest and most reliable delivery.

Customs Checks
- Orders outside the EU may be subject to random customs inspections, potentially causing delays.

- For U.S. customers: We understand that recent customs changes can feel uncertain. That’s why we take care of everything, from duties to clearance. Delivery is typically within 2 business days, and always within 5 business days.

Taxes & Duties
- We ship Delivered Duty Paid (DDP) to the USA, Australia and the European Region (including the UK, Switzerland and Norway), meaning all customs duties and taxes (VAT) are included in the price.

- For other countries, local taxes and duties may apply. Please consult your local customs authority for details.

For any questions, contact our customer service at customerservice@nonchicashmere.com or visit our contact page.

Returns & Exchange

We hope you love your purchase. If it’s not quite right, you may return it within 14 days. Items must be unworn, with tags attached and in their original packaging.

Effortless returns, picked up from your doorstep

Your parcel includes clear return instructions and a return form. Kindly complete and sign the form before sending your item(s) back.

To request a return label, please email us at customerservice@nonchicashmere.com with your order number, the item(s) you wish to return, and the reason for return.

We offer a FedEx pick-up service right from your home, so you dont no need to leave your house. You may also drop off your return at any nearby FedEx location.

Return process

If you need to return an item, follow these simple steps:

Complete the return form included with your order, stating the reason for return.
Pack the items unworn, with tags attached, in the original packaging.
Place the new return label over the original shipping label.
Schedule a FedEx pick-up starting 14 days after delivery, or drop off your package at a FedEx service point. Use the tracking number on the label for pickup coordination.

Refund process

Once received at our warehouse, refunds are processed within 10 business days.

Return delivery costs

Region/Country	Return Delivery Cost
European Countries	FREE
The UK	£12
The US	$19
Canada	CAD 40
Australia	AU 50
Rest of the World	$35

Exchanges

To exchange an item, please return the original and place a new order for the desired product.

Damages and issues

We ensure your order is handled with care. If you receive a damaged or incorrect item, contact us immediately.

customerservice@nonchicashmere.comFAQ & Contact

Free Worldwide Delivery | All Duties & Taxes Included

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