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Nonchi's Journey

"Each collection is a journey to a new destination."

Destination

Every year, we unveil four exclusive collections, each tied to a unique destination and season.

Inspiration

Each collection is inspired by a unique destination, capturing its essence through design and craftmanship.

Timeline

The timeline below shows when upcoming destinations will be revealed and highlights the ones already launched.

Latest Launch

Our latest launch is the Royal London Countryside Collection for Fall/Winter. This collection captures the gorgeous countryside of London.

Your style, your journey

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Delivery & Shipping

Nonchi is committed to delivering your order promptly and with care. Please review our shipping details below for information on costs, delivery times, and other key details.

USA & Canada
Country Carrier Shipping Costs (Standard) Delivery Time (Standard) Shipping Costs (Express) Delivery Time (Express)
USA FedEx Free 2-6 Days $17.50 1-2 Days
Canada FedEx Free 2-6 Days CAD 25.00 1-2 Days


European Countries
Country Carrier Shipping Costs (Standard) Delivery Time (Standard) Shipping Costs (Express) Delivery Time (Express)
Austria FedEx Free 2-5 Days €10.00 1-2 Days
Belgium FedEx Free 1-2 Days - -
Bulgaria FedEx Free 3-6 Days €10.00 1-2 Days
Croatia FedEx Free 3-5 Days €10.00 1-2 Days
Cyprus FedEx Free 3-4 Days €10.00 1-2 Days
Czech Republic FedEx Free 3-4 Days €10.00 1-2 Days
Denmark FedEx Free 2-4 Days DKK 80.00 1-2 Days
Estonia FedEx Free 3-6 Days €10.00 1-2 Days
Finland FedEx Free 2-5 Days €10.00 1-2 Days
France FedEx Free 2-5 Days €10.00 1-2 Days
Germany FedEx Free 2-5 Days €10.00 1-2 Days
Greece FedEx Free 2-4 Days €10.00 1-2 Days
Hungary FedEx Free 2-5 Days €10.00 1-2 Days
Ireland FedEx Free 2-5 Days €10.00 1-2 Days
Italy FedEx Free 3-5 Days €10.00 1-2 Days
Latvia FedEx Free 3-5 Days €10.00 1-2 Days
Liechtenstein FedEx Free 1-3 Days €10.00 1-2 Days
Lithuania FedEx Free 4 Days €10.00 1-2 Days
Luxembourg FedEx Free 2-3 Days €10.00 1-2 Days
Malta FedEx Free 2-5 Days €10.00 1-2 Days
Monaco FedEx Free 2-5 Days €10.00 1-2 Days
Netherlands FedEx Free 1 Day - -
Norway FedEx Free 3-4 Days NOK 145.00 1-2 Days
Poland FedEx Free 3 Days €10.00 1-2 Days
Portugal FedEx Free 3-5 Days €10.00 1-2 Days
Romania FedEx Free 4-6 Days €10.00 1-2 Days
Slovakia FedEx Free 3-5 Days

€10.00

 1-2 Days
Slovenia FedEx Free 3-5 Days €10.00 1-2 Days
Spain FedEx Free 3-5 Days €10.00 1-2 Days
Sweden FedEx Free 3-5 Days €10.00 1-2 Days
Switzerland FedEx Free 2-5 Days CHF 15.00 1-2 Days
United Kingdom FedEx Free 2-5 Days £12.00 1-2 Days
Ukraine FedEx Free 2-7 days €10.00 1-4 Days


Rest of the world
Country Carrier

Shipping Costs (Express)

 Delivery Time (Express)
All Other Countries FedEx Express €37.50 2-4 Days


Additional information

Order Processing:

Signature Requirement:

Cancellation:

Returns:

Delays:

Customs Checks:

Taxes & Duties:

If you have any questions regarding our shipping policy, please contact our customer service team at customerservice@nonchicashmere.com or view Nonchi's contact page. 

Returns & Exchange

Your satisfaction is our priority. If you're not completely happy with your purchase, you can return it within 14 days. Items must be unworn, with tags, and in original packaging.

                                         
We'll pick up your return from home, anywhere in the world

We include a return label in your package and offer a free FedEx pick-up service right from your home, so you don’t need to leave the house to return your items. You may also drop off your return at any nearby FedEx location.

Return process

If you need to return an item, follow these simple steps:

  1. Complete the return form
    Fill out the return form included with your order, indicating the reason for the return.
  2. Use original packaging
    Please return items unworn, with hang tags attached, and in their original packaging. 
  3. Attach the return label
    Place the new return label over the original shipping label on the package.
  4. Schedule a FedEx pick-up or drop-off within 14 days
    Arrange a free FedEx pick-up at your address or drop off the package at any nearby FedEx service point. You can contact your local FedEx directly for a pick-up using the tracking number provided on the return label. 
  5. Refund processing
    Once your return is received at our warehouse, we’ll process your refund within 10 business days. 

Please note: the return shipping cost will be deducted from your refund. 

Return delivery costs

Region/Country Return Delivery Cost
European Countries €18
Denmark DKK 100
Norway NOK 300
Switzerland CHF 20
The UK £20
The US $33
Canada $33
Rest of the World $40

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

We take great care in ensuring your order arrives in the best condition. If you receive a damaged item or the wrong product, please contact us immediately.


For any inquiries or concerns regarding returns, exchanges, or anything else, our dedicated team is here to assist you. Please reach out at customerservice@nonchicashmere.com or visit Nonchi's FAQ & Contact page.